Cancellation and Refund Policy

Effective Date: 18-Apr-2025

At BusBuddy, we strive to offer a smooth booking experience. This policy outlines the rules for ticket cancellations and refunds.

1. Ticket Cancellation

• Users can cancel tickets based on the cancellation policy of the respective bus operator.
• Cancellation requests must be made through our website or mobile app.
• Cancellation charges may apply based on the operator’s terms.
• Some tickets may be non-refundable. Please check the terms before booking.

2. Cancellation Charges

Cancellation fees vary by operator and timing of the cancellation. Typical charges:

• More than 24 hours before departure: 25% of ticket fare.
• Less than 24 hours before departure: 50% of ticket fare.
• After departure: No refund.

3. Refund Policy

• Refunds, if applicable, will be processed back to the original payment method.
• Refund will credited between 5-7 working days.
• Transaction fees or service charges may be non-refundable.
• If the bus operator cancels the trip, a full refund will be issued.

4. No-show Policy

If a passenger fails to board the bus at the scheduled time, no refund will be provided.

5. Modification of Bookings

• Users may reschedule their journey based on seat availability and operator policies.
• Additional charges may apply for modifications.

6. Contact Us

For any cancellation or refund-related queries, contact us at:

Email: info@busbuddy.co.in

Phone: 7425025073

Address: Plot no 309 hanwant ‘a’ bjs colony jodhpur